Do I need an appointment? Do you take walk-ins?No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?Our apartment homes are priced individually based on the amenities and features.
What is the application fee and is it refundable?Application fees are $10.50 per person 18 and older occupying the apartment. There is also a $125 Community Care Fee at the time of application. You may pay these online by credit card, a small fee will apply. All application fees are nonrefundable.
How do I apply?Applications may be found under the “floor plans” tab of our property website, or you can stop in the office for a paper application during business hours.
Which utilities do I pay?You are responsible to pay for gas through Atmos Energy and for electricity to Black Hills Electric.
What is the security deposit?Variable answer.
When is my rent payment due? What day of the month am I liable for a late charge?Security deposits will vary depending on qualifying criteria. The deposit starts at $400.
How can I pay my rent?You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
What kind of pets do you allow? How many pets may I have?Up to 2 pets, cats or dogs, are allowed. Any number of pets living in the apartment will then require a one-time, nonrefundable $350 pet fee per pet. The monthly pet rent is $35 per pet. Breed restrictions apply, please contact the office.
If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is one and a half times the rent amount. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
If I am part of the military and receive deployment or reassignment orders, can I break the lease?Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
How can I refer a friend?If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 3 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?We require a 30-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 30 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?Yes, Spectrum is our community cable and Internet provider.
Is renters’ insurance required?Yes! We have partnered with a national renter's insurance provider that offers a policy that meets our minimum requirements. For your convenience, you can enroll online at www.ePremiumInsurance.com or by calling 1-800-319-1390. If you enroll with ePremium, they will automatically send us your proof of coverage upon policy activation so there is nothing further you would need to do. If you elect to obtain coverage from another insurance carrier, you will be required to provide proof of this coverage to the leasing office and the policy must meet our minimum requirements of $100,000 Liability Coverage and $10,000 Personal Property Coverage.
Can I grill on the property?We have charcoal grills near the picnic area.
I am locked out of my apartment/garage. What do I do?If you are locked out during business hours, you can come to the office to be let back in your apartment- if you are locked out outside of normal business hours, you have to call a locksmith. On-call maintenance is not responsible for lockouts.
I have lost my apartment and/or mailbox keys. What do I do?We require a 60-day written notice, which you are responsible for before move-out. If you need to move out at the end of your lease term, please remember to come in 60 days before the lease expiring to provide your written notice.
We moved cross country and took up residence at Country Green 5 1/2 years ago ... Immediately felt like home with a wonderful community. Management, Stan, and Delbert have been so helpful and has given us nothing but top rate service. I want to thank each one.
Great first experience with Manager Lanie. She was really helpful when I came in and helped answer some questions about rent. The location of apartments is really good to. Mountain views and stores close by.- Apartment Ratings Review
5 Star Review: What a wonderful place to call home!! My husband and I have lived here for a little over 2 years now. It has felt like home right from the start. Thank you Lannie, Stan, and Delbert for all you guys do. I appreciate you guys making this place the perfect place to call home.- Google Review
5 Star Review: The staff are very friendly and professional. The facilities are clean, The grounds are maintained and when I moved in the apartment was clean and made me feel at home.- Google Review
5 Star Review: Management was extremely helpful thank you Laney- Google Review
5 Star Review: The Maintenance Team at this apartment complex is very good. Very polite and professional crew. Thank you Maintenance Crew for solving my issues with awesome effort.- Google Review
Well me and my mom have been living here for a while and I love it I love going down to the front office and talking to the lady- Google Review
Everyone here has been so amazing! From the front desk to the super fast response of the maintenance team, well done thank you for all you do. Great job!- Internal Survey